Read each of these questions and rank from 1-5, with 1 being "I have no concern or interest" and 5 being "I've got to get this solved or address that now."

1. I am concerned that my Utility does not have a cross department NRW team that's meeting monthly, benchmarking results, and establishing next month objectives based on AWWA's M36 manual of practice for reduction of Non-Revenue Water.

1	2	3	4	5

2. I am frustrated that the information we are tracking does not appear to be valid and defensible and can vary widely from month to month.

1	2	3	4	5

3. I am frustrated that my Utility is not reporting Non-Revenue Water in terms of numerical data validity and volumes and values of loss, rather we are still reporting on the obsolete metric - percent of system input volume.

1	2	3	4	5

4. I am concerned that our Non-Revenue Water is not specifically tracked by each component - real loss, apparent loss, and unbilled consumption (in terms of volumes and values).

1	2	3	4	5

5. I am worried that our leak detection efforts are not yielding the results we expected.

1	2	3	4	5

6. I am concerned that my Utility’s active leak detection program is not guided by a business case and economic level of intervention but rather on operator knowledge and speculation.

1	2	3	4	5

7. I am concerned that my Utility’s apparent loss has not been broken down by its components of: meter inaccuracy, theft, and data handling.

1	2	3	4	5

8. I am worried that there is customer use not being billed or is being under-billed.

1	2	3	4	5

9. I am worried that our existing large meter testing and remediation program is not based on a statistical cost/benefit modeling of annual consumption revenue and test costs for each given meter.

1	2	3	4	5

10. I am worried that our small meter replacement program has not been optimized based on statistical sampling and analysis to determine the aggregate performance curve for the small meter population.

1	2	3	4	5

11. I am unsure if our active leak detection survey on the distribution network is based on economically optimum frequency and modeled based on my Utility’s rate of rise of unreported leakage.

1	2	3	4	5

12. I am concerned that my Utility’s pressure dependent breaks have not been used to form root cause analysis and guide targeted pressure optimization to reduce main and service breaks before they occur.

1	2	3	4	5

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